Customer Service English Essentials

 209,99

Learn the English phrases, sentences, and tips you’ll need to handle customer service situations over the phone.

Description

Customer Service English Essentials

Learn the English phrases, sentences, and tips you’ll need to handle customer service situations over the phone.

What you’ll learn

  • Master phrases for handling difficult or angry customers
  • Learn many expressions for handling a variety of CS situations
  • Understand how to structure logical explanations and answers
  • Use empathetic language to create a connection with customers
  • Resolve communication problems effectively

Requirements

  • A basic understanding of customer service
  • The ability to understand some spoken English without help

Description

Isn’t it frustrating when you have to deal with an unhappy customer on the phone, especially when you’re using your second language? It can be a big challenge to express yourself clearly and help a customer resolve their problem, while at the same time trying to show empathy and remain professional. I designed this course to help you get the confidence and English expressions needed to resolve issues with even the most difficult clients.

This course is meant for non-native English speakers who deal with English-speaking customers daily, particularly over the phone. You will learn many common English expressions in this course, as well as common vocabulary and tips about intonation and stress to give your spoken English a more native sound (especially over the phone). This course falls in the category of business English.

Each lesson is designed to prepare you for nearly every situation you may face, from keeping an angry customer calm to explaining steps in a detailed process, to telling a customer they are wrong, and much much more! If you practice what you learn, your ability to deal with challenging situations and customers, in English, will improve dramatically.

You will be able to see my face in each video lesson, and I will use a blackboard at all times.

Each lesson focuses on a single aspect of a particular skill. You can go at your own pace and should take their time, with lots of practice between sections. Replaying each lesson is highly recommended.

Who this course is for:

  • Non-native English speakers working in Customer Service
  • This course is not for native English speakers

STUDENT FEEDBACK AND REVIEWS

ACT Support: The instruction is well-organized; very to the point. I like to see his face; as I can copy his phrases, and his pronunciation as well; very clear English. Thanks so much for such great course
Avinash Udawant: Great course, everyone who is in the customer service can go through once.
Aubrey Bulaon: Great! I learn a lot with this course.
Carolina Martinez: It´s great! Lots of examples and situations to analyze, a really good (and real) business vocabulary and he also provide tips on how to deal with clients! Hope he continue doing this type of lessons, may be on daily business situation, like presentations or taking to my boss, just some ideas.
Fayyaz: Thanks for the course! I really learned a lot that would help me in facing customer issues. Thanks again
Dora Aponte: I want to thank you for this wonderful course help me polish what life though me many years ago, I called Survival in this Business World. Your teaching is very clean and understanding and I like all of the examples.???
Nang Ohmmar Htun: Instructor Luke explain every details.His explanation is very clear and easy to memorize.
Belinda Irvin: Excellent illustrations on how to build great customer dialogue using that appropriate words and tone. Keeping the communication flow as customer friendly.
Jayanti Athalye: Yes. I am learning a lot. This course is good for me.
Luis Carlos Mendoza: Es muy instructivo, sobre todo para adentrarte en el vocabulario necesario para el Servicio al Cliente, en inglés
Yuna Park: i am not good at English. however, this course makes many examples and explanations easier

For reaching more review, you can click to this link.

ABOUT INSTRUCTOR

Luke Priddy

Innovative English Courses

Hi. My name is Luke.

I’m the founder of Cloud English. I’ve been teaching English for years, and over that time I’ve discovered powerful language learning methods that make learning English much easier and more effective. My courses have helped thousands of people become more fluent in English.

My courses will help you:

– Become more confident in English conversations

– Master English vocabulary, phrases, and expressions

– Take your English pronunciation and fluency to the next level

– Improve your English listening skills

– Think in English when you’re speaking English

– Sound natural saying exactly what you mean

Here, you can find courses on business EnglishAmerican English slangAmerican English pronunciationcommon English idioms (useful for IELTS and TOEFL), and more!

I use a split screen presentation style for my courses. You will be able to see both my face and a digital blackboard. It’s a great way to learn!

ABOUT UDEMY

This course is a Udemy course. We created a page that included frequently asked questions we receive about Udemy. For going on the page, please click here.

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